AI Solutions Provider | Delivering AI Solutions from a Human Perspective
Contact IBAI directly on WhatsApp
I design, architect, and deliver bespoke, end-to-end AI solutions for solopreneurs, startups, and small businesses.
IBAI's mission is to help you work smarter and serve clients better, and to bridge the gap between people, processes, technology, and AI.
Although my consultant is highly trained, please feel free to reach out to me via the WhatsApp link above at any time, should you require further assistance.
AI Solutions
AI you can chat with that actually understands your questions and gives useful answers.
Document Automation
Automatically pull data from forms or files, move it between systems, and turn it into ready-to-use documents like contracts, letters, or certificates.
Retrieval-Augmented Generation (RAG)
Users can ask questions and instantly get answers pulled from your own files, websites, or knowledge bases.
Voice AI / Voicebots
Talk to an AI that listens, understands, and responds naturally over phone or browser.
AI that can plan, take actions, and complete tasks across apps and tools for you.
AI-Powered Forms & Workflows
Smart forms that adjust to user input, generate responses, and trigger the right follow-up actions automatically.
Custom Integrations & APIs
Connect AI to your email, CRM, LMS, or internal systems so it works seamlessly with the tools you already use.
AI Strategy & Advisory
Get practical advice and a clear roadmap for where and how AI can make your business more efficient.
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Licenses & Certifications
IBAI – Terms & Conditions
Effective Date: 15 August 2025
1. Introduction
Welcome to IBAI (ib-ai.tech), operated by Iain Backeberg. By accessing this website or using my services, you agree to these Terms & Conditions.
Your use of my Services is also subject to my Cookie Policy and Privacy Policy, which covers how I collect, use, share, and store your personal information.
2. Services
I provide bespoke AI frameworks and solutions, including but not limited to: chatbots, automation tools, retrieval-augmented generation (RAG), and custom AI systems.
All production-ready frameworks are deployed on client-controlled platforms or sites.
Pricing is bespoke per project and is not listed on the website.
3. Payment Terms
Payment for all services and frameworks is 50% upfront and 50% upon delivery or as otherwise agreed in a written quotation.
Clients shall pay Iain Backeberg directly via a payment method of his choosing.
Any potential third-party costs incurred for the solution provided (e.g., software licenses, hosting fees, APIs) are the sole responsibility of the client.
I am not responsible for managing or paying third-party costs, nor am I liable for any third-party terms and conditions.
4. Non-Disclosure Agreements (NDAs)
I will not sign any Non-Disclosure Agreement (NDA), prohibitive or otherwise.
All engagements, licensing, and service provisions are governed solely by these Terms & Conditions and any project-specific agreements I issue.
5. Intellectual Property & Licensing
I retain full ownership of the frameworks, code, and templates I provide.
Clients are granted a license, upon receipt of full payment and development completion, to deploy the final-approved AI solution, as provisioned in the accepted written agreement and quotation, as-is on their own platforms.
No intellectual property, frameworks, code, or templates will be shared under any circumstances unless a written agreement or accepted quotation has been issued and payment has been received, in terms of the Payment Terms (Clause 3) in these Terms and Conditions.
Clients may not modify, copy, redistribute, sublicense, reverse engineer, decompile, or attempt to extract source code from the frameworks. Failing this, legal action will be instituted against the offending party, in accordance with the laws of South Africa (Clause 15 – Governing Law).
All AI-generated outputs produced through client deployment belong solely to the client.
The license is strictly limited to deployment on the client’s platforms only. Any breach may result in termination of access. Failing this, legal action will be instituted against the offending party, in accordance with the laws of South Africa (Clause 15 – Governing Law).
Updates or patches I provide remain my IP and are subject to the same licensing rules.
6. Confidentiality / Non-Disclosure
All frameworks, code, templates, documentation, and related materials are confidential.
Clients must not share or disclose any of these materials outside their organisation.
Failing this, legal action will be instituted against the offending party, in accordance with the laws of South Africa (Clause 15 – Governing Law).
7. Demos & Evaluation
Demos on this website or via linked platforms are for evaluation purposes only.
In compliance with your applicable local regulations and privacy laws, no personal or private information is stored on any servers. All files are stored in temporary memory, which is cleared when you close or reload the page.
Demo outputs remain part of the frameworks I provide and are not the client’s intellectual property. They are provided solely for demonstration and evaluation purposes and do not confer any ownership or licensing rights to the client.
8. Client Responsibilities
Provide accurate information and timely access to any necessary data for project completion.
Ensure compliance with all applicable laws regarding AI use.
9. Indemnity
Clients agree to indemnify and hold me harmless from any claims, losses, or damages arising from misuse of the frameworks, violation of IP rights, or breach of these Terms.
10. Privacy & Data
Personal data collected through the website or demos is used only for service delivery, communication, or evaluation purposes.
I will not sell or share personal data with third parties for marketing purposes.
I am not liable for any breach of privacy caused by clients or third-party services.
See my Privacy Policy for full details.
11. Limitation of Liability
Frameworks and AI outputs are provided “as is” for client deployment.
I am not liable for indirect, incidental, or consequential losses arising from the use or deployment of AI frameworks by clients.
12. Third-Party Services Disclaimer
AI solutions developed and provided may include third-party services, integrations, or embedded content (e.g., demos, APIs, hosting platforms).
I am not responsible or liable for any collection, storage, or processing of personal information by these third parties. Users should review third-party privacy and cookie policies.
13. Integration & Client-Managed Systems
All AI solutions provided by IBAI are integrated into client-managed systems or servers. IBAI requires appropriate access, credentials, and permissions to perform these integrations.
IBAI shall not be liable for any data loss, system downtime, security breaches, or other issues arising from the client’s infrastructure or third-party services.
Clients are solely responsible for ensuring their systems function correctly and for the management, security, and privacy of any data processed within them.
14. Termination & Legal Action
I reserve the right to terminate access to frameworks or demos and pursue legal action if these Terms and Conditions are breached.
15. Governing Law
These Terms are governed by the laws of South Africa.
16. Changes
I may update these Terms from time to time. Continued use of the website or frameworks constitutes acceptance of the updated terms.
17. Copyright
Copyright © 2025 Iain Backeberg (IBAI). All rights reserved. The frameworks, code, templates, and any associated materials are the intellectual property of Iain Backeberg. Unauthorized copying, redistribution, modification, or use outside the licensed deployment is strictly prohibited.
18. Force Majeure
I am not liable for any failure or delay in providing services, frameworks, or demos if such failure is due to events beyond my reasonable control, including but not limited to natural disasters, internet outages, third-party service failures, strikes, or governmental actions.
Clients acknowledge that temporary unavailability of demos, frameworks, or APIs does not constitute a breach of these Terms.
19. Dispute Resolution
Any disputes arising out of or relating to these Terms shall first be attempted to be resolved amicably through good-faith negotiation between the parties.
If resolution cannot be reached within 30 days, the dispute may be escalated to mediation or arbitration in accordance with South African law.
Litigation may only be pursued in South African courts after attempting negotiation and/or mediation.
20. Contact Information
If you have any questions about these Terms and Conditions, please contact me via the WhatsApp link provided.
IBAI – Privacy Policy
Effective Date: 15 August 2025
1. Introduction
I, Iain Backeberg, operating as IBAI (ib-ai.tech), am committed to protecting your personal information and ensuring compliance with South Africa’s POPIA.
This Privacy Policy explains how I collect, use, store, and share personal information when you use my website or services, including demos, AI frameworks, and evaluation tools.
By using my Services, you agree to this Privacy Policy.
2. Information I Collect
I may collect the following types of personal information for the purposes of providing my services:
Name, email address, and contact details submitted via forms or communication channels.
Files or data uploaded to demos for evaluation purposes.
Technical data such as IP addresses, browser type, and usage patterns on the website.
Important: In my demos, no personal or private information is stored on any servers. All uploaded files are kept in temporary memory, which is cleared when you close or reload the page.
3. Purpose of Collection
I collect and process personal information for the following purposes:
To provide and deliver AI frameworks and services.
To communicate with clients regarding projects, updates, and support.
To improve my website, demos, and services.
To comply with legal obligations under South African law.
4. Legal Basis for Processing
Under POPIA, I process personal information based on the following lawful grounds:
Your consent (e.g., when submitting contact details).
Performance of a contract or engagement with you.
Compliance with legal obligations.
Legitimate interests in providing, maintaining, and improving my services.
5. Data Sharing and Disclosure
I do not sell or share personal data with third parties for marketing purposes.
I may share personal information only:
With trusted service providers who assist in delivering my services, under strict confidentiality agreements.
When required by law or to protect legal rights, safety, or security.
I am not liable for any breach of personal information caused by clients or third-party services.
6. Data Retention
Personal data collected for service delivery is retained only as long as necessary to fulfil the purposes outlined in this Privacy Policy.
Demo files and temporary data are deleted immediately when you close or reload the page.
7. Data Security
I implement reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or damage.
8. Your Rights (Under POPIA)
You have the right to:
Request access to the personal information I hold about you.
Request correction of any inaccurate, outdated, or incomplete information.
Object to the processing of your personal information for certain purposes.
Request deletion or destruction of your personal information where applicable.
To exercise your rights, contact me via iain@ib-ai.tech.
9. Cookies and Tracking
My website may use cookies or similar technologies to improve your browsing experience.
Cookies do not store personal information permanently and are used for site functionality and analytics only.
Your use of my website constitutes consent to this use.
10. Minors
My services are not directed at children under 18 years old, and I do not knowingly collect personal information from minors.
11. Force Majeure
I am not liable for any interruption, delay, or failure in providing services, demos, or website functionality due to events beyond my reasonable control.
Such events include, but are not limited to, natural disasters, internet outages, third-party service failures, strikes, or governmental actions.
Personal information processing or temporary unavailability of services under such circumstances does not constitute a breach of this Privacy Policy.
12. Dispute Resolution
Any disputes or complaints regarding my handling of personal information should first be attempted to be resolved amicably through direct communication.
If resolution cannot be reached within 30 days, the matter may be escalated to mediation or arbitration in accordance with South African law.
Litigation may only be pursued in South African courts after attempting negotiation and/or mediation.
13. Third-Party Services Disclaimer
AI solutions developed and provided may include third-party services, integrations, or embedded content (e.g., demos, APIs, hosting platforms).
I am not responsible or liable for any collection, storage, or processing of personal information by these third parties.
Users are encouraged to review the privacy policies of any third-party services used in conjunction with my website or demos.
14. Client-Managed Systems & Data
All AI solutions provided by IBAI operate within client-managed systems or servers.
IBAI requires access and credentials to perform integrations but does not store, control, or manage any data on these systems.
Clients are responsible for the security, privacy, and management of any data processed within their own infrastructure.
15. Changes to This Policy
I may update this Privacy Policy from time to time. Updated versions will be posted on my website, and continued use of my services constitutes acceptance of the updated policy.
16. Contact Information
If you have any questions about this Privacy Policy or how I handle personal information, please contact me via the WhatsApp link on this site.
IBAI – Cookie Policy
Effective Date: 15 August 2025
1. Introduction
I, Iain Backeberg, operating as IBAI (ib-ai.tech), use cookies and similar technologies on my website to enhance your browsing experience, understand site usage, and improve my services.
By using my website, you agree to the use of cookies as described in this policy.
2. What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They help websites remember information about your visit, such as preferences or pages you have viewed.
3. Types of Cookies I Use
Essential Cookies
These cookies are necessary for the website to function properly.
Examples: maintaining session state, remembering form entries temporarily.
Analytics Cookies
I use cookies to collect information about how visitors interact with my website.
This data helps me improve site functionality, content, and user experience.
All data collected through analytics cookies is anonymous and does not identify individuals.
4. Third-Party Cookies
AI solutions developed and provided, including website demos, may include third-party services, integrations, or embedded content (e.g., Streamlit apps, APIs) that use third-party cookies.
I am not responsible or liable for any collection, storage, or processing of personal information by these third parties.
Users are encouraged to review the privacy and cookie policies of any third-party services used in conjunction with my website or demos.
5. Your Consent
By continuing to use my website, you consent to my use of cookies as described in this policy.
You can manage or disable cookies in your browser settings, but some website features may not function properly without them.
6. Data Collected Through Cookies
Information collected is limited to browsing behavior, device type, and session data.
No personal or private information is stored in cookies unless voluntarily provided by you (e.g., form submissions).
Demo files or temporary uploads are never stored in cookies.
7. Third-Party Cookies
Any cookies used in connection with IBAI’s integrated AI solutions are controlled by the client’s own website or platform.
IBAI does not set, manage, or store cookies on client-managed systems.
7. Force Majeure
I am not liable for any interruption, delay, or failure in website functionality due to events beyond my reasonable control, including but not limited to natural disasters, internet outages, third-party service failures, strikes, or governmental actions.
8. Dispute Resolution
Any disputes or complaints regarding cookies or related website tracking should first be attempted to be resolved amicably through direct communication.
If resolution cannot be reached within 30 days, the matter may be escalated to mediation or arbitration in accordance with South African law.
Litigation may only be pursued in South African courts after attempting negotiation and/or mediation.
9. Changes to This Cookie Policy
I may update this Cookie Policy from time to time. Updated versions will be posted on my website, and continued use of my website constitutes acceptance of the updated policy.
10. Contact Information
If you have any questions about this Cookie Policy, please contact me via the WhatsApp link on this site.
Consent Preferences
We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.
The cookies that are categorised as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site.
We also use third-party cookies that help us analyse how you use this website, and store your preferences. These cookies will only be stored in your browser with your prior consent.
Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
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- _ga – 1 year 1 month 4 days – Google Analytics visitor tracking
- _ga_* – 1 year 1 month 4 days – Google Analytics page views
Performance cookies are used to understand and analyse the key performance indexes of the website which helps in delivering a better user experience for the visitors.
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There are no advertising cookies on this website. No data is stored for advertising purposes.
Third-Party Cookies
Some cookies are set by third-party services that we use, such as the hosting platform (e.g., Streamlit) or embedded tools. These cookies are outside of our control and are used for basic functionality or service performance. No user control is available for these cookies.